Terms & Conditions
Access to and use of this website is conditional upon guest acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If guest do not agree with any part of these terms and conditions, guest must not use this website. Any use of the Rihiveli The Dream website, or written communication with Rihiveli The Dream, for the purposes of travel arrangements/accommodation, confirms that the guest are aged 18 or over and that guest have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
The Rihiveli The Dream Resort website is owned and operated by Save The Dream. The registered office of the Company is set at 7, rue Jean-Revel – 14600 HONFLEUR – FRANCE, at the home of the accounting firm Hervé Dulac. Customers are responsible for reading the terms and conditions including booking conditions which are available at http://rihivelithedream.com/mentions-legales/.
The guest agrees to abide by the terms and conditions of purchase imposed by Save The Dream Maldives with whom the guest elects to deal with. The guest understands that any violation of any such conditions of purchase may result in cancellation of client reservations or purchases, in client being denied access to Save The Dream Maldives, and in forfeiting any monies paid for such reservations or purchases, and Save The Dream Maldives debiting guest account for any costs we incur as a result of such violation. Guest will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of client use of this website, and, without limitation, guest will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on guest behalf, whether or not such uses were performed with client consent. With respect to hotel reservations and ground arrangements made directly through this website, guest reservation will become confirmed once guest have sent an online confirmation and provided guest credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
Booking Your Holiday
A booking is accepted only after we receive written confirmation from the guest along with deposit payment for accommodation and travel arrangements. For booking made via Internet Booking Engine or for email inquiries, the full payment or payment of a deposit or guest written confirmation will indicate an acceptance of these terms and conditions by the guest.
Check in from : 14 :00 PM and Check out before 12 :00. According to occupancy rate a day use is possible.
If balance of payment is due for the guest travel arrangements/hotel reservation, the balance payment must be paid by the guest before leaving the hotel.
Methods of Payment
Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by 1) bank transfer or 2) credit card (Visa, MasterCard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by the guest.
If paying by credit card before your travels:
The guest could do so by filling in, signing and returning to us a credit card authorization form that we will send to the guest indicating the total amount due.
Providing Save The Dream Maldives this information in a form via email us at the client own discretion/risk. Client can return these forms to Save The Dream Maldives either through email.
Rihiveli The Dream will consider the following conditions as our Child Policy: 0 to 1.99 years old is considered as ‘Infant’ and will be free of charge (FOC) when sharing parents bed. If an extra bed is required, there will be an additional supplement as specified by the resort. 3 to 12 years olds are considered as ‘Children’ and the respective resorts Child Policies and rates will apply to them. 13 years old and above will be considered as ‘Adults’.
PAYMENT TERMS & CONDITIONS
Payment shall be made for the booking in accordance with the below terms and condition:
|Upon confirmation of the booking & receipt of invoice||100% of the Invoice Value||If date of arrival is less than 90 days from the date of booking.|
|30% of the Invoice Value||If date of arrival is after 90 days from the date of booking.|
|Payment for the remaining balance||Outstanding balance after initial payment||In check in or check out|
- Payment is required upon confirmation of reservation. The resort reserves the right to release the booking without prior notice if payment is not received on time.
- Payment can be made either by credit card or bank transfer. If you wish to pay by credit card, you have to fill the “Credit Card Authorization Form” and send it to us along with a copy of your passport, a copy of credit card on both sides.
- Payment by American Express and Debit Card are not possible
- It is possible to pay by MasterCard and in cash when onsite. Exchange rates are from the Bank Of Ceylan x 0,95%
- All the costs generated by banking operations at the customer’s initiative these duties and taxes are to be paid by the customer, who is entirely responsible as regards both declarations and payments.
If a confirmed booking is cancelled, then a cancellation fee will be applied in accordance with below terms and condition:
|If cancelled 60 days prior to the date of arrival||* No Penalty/ No cancellation fee applied|
|If cancelled between 30 – 60 days prior to the date of arrival||50% of the invoice value ( Including GST & Service Charge, Excluding Eco Tax) will be charged.|
|If cancelled within 30 days from the date of arrival||100% of the invoice value ( Including GST & Service Charge, Excluding Eco Tax) will be charged.|
For shortening the stay or for a departure prior to the confirmed check-out date: 100% of the total invoice (excluding service charge and Eco tax for the number of days shortened).
* The resort will not bear the bank charges (for emitter or beneficiary banks) in case of refunds on credit cards or for any bank transfers.
If guest wish to change the date of reservation, it can be done so by sending an email to email@example.com. If the rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the hotel during guest stay. If the rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by guest before departure. Date changes will be done subject to availability.
Airport Transfers will be arranged by the resort. We would require the client confirmed flight details to arrange and confirm airport transfers and rates for the same. Please send the details to firstname.lastname@example.org. Please note that an external vendor or subsidiary or associate company may be used to provide transportation to, from or between the resort.
In the case where the hotel is overbooked we will request to transfer guest booking to a similar or higher category hotel. Guest may agree to be transferred or guest may cancel the booking. If guest agree to be transferred, then we will do so to the best of our ability and without any additional cost. If guest wish to cancel the reservation at this point, we will do so without any penalties and refund the full amount (minus any bank charges).
Proof of Reservation
The guest must have a confirmed reservation made through www.rihivelithedream.com. The confirmation email sent after making the online reservation will be considered as proof of reservation.
Booking (Reservation) Disputes
If a dispute arises with regard to a reservation made with Rihiveli The Dream, then Rihiveli The Dream has the sole authority to cancel the reservation by informing the guest via email. The 18/11/2018 Terms & Conditions – Rihiveli The Dream Resort, Maldives http://rihivelithedream.com/mentions-legales/ Reservation amount will be refunded in full minus any bank charges to the credit card or bank account of the guest. It is your responsibility to ensure that guest and other members of guest party obtain the right inoculations and medical advice before guest travel. Similarly, it is your responsibility to ensure that guest and other members of the guest party have correct and valid passports, visas and have conformed to all other requirements pertaining to guest travel arrangements before the holiday commences. Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for guest traveling without the correct or true travel documents.
Health / Children / Disability
A guest is considered to warrant that he/she is physically and otherwise fit to stay at a tropical island resort and participate in any activities that may be utilised. Rihiveli The Dream is not equipped to offer medical services, except for first aid, and do not have the facilities to provide services for disabled guests or those who need special assistance. Hence, we request that infants & children be accompanied by an adult at all times and guests that require special assistance of any type whether it be disability, infants & children, pregnancy, or persons that have difficulty to move around, boarding to/from vessels or any other activity, that the guests make necessary arrangements for any requirements that may arise. Rihiveli The Dream will assume no liability and will not be responsible for damages resulting from illness, injury or death sustained or resulting from any reason, except from a proven direct result of the resort’s negligence. In case of a medical issue during the stay which results in evacuation, use of transfer vessels or aircraft, for which Rihiveli The Dream will assist in all possible ways, the responsibility for payment of these costs solely belongs to the guest.
International and Domestic Air Booking
Reconfirmation of flight bookings is the client responsibility. As Travel Arrangements may be booked to connect with international and domestic air flights it is the client or the traveler’s responsibility to keep us updated as to flight times and numbers. Likewise a telephone number is desired to facilitate the search of the customer at the airport if necessary.
The client is strongly recommended to take out personal travel insurance, at the time of booking, for all members of guest party. It is the client’s responsibility to ensure that the insurance purchased is adequate. Booking acceptance shall be deemed to include the client confirmation that a suitable insurance plan has been taken.
18/11/2018 Terms & Conditions – Rihiveli The Dream Island Resort, Maldives http://rihivelithedream.com/mentions-legales/ We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of guest holiday itinerary, in cases where all guest holiday accommodation, transfers, excursions, activities and sports which are arranged by us for the entire extent of guest stay. This applies to illness, injury and/or death. Rihiveli The Dream cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding the property if customers choose to arrange their own transport. There may be possible circumstances where it is impossible to fulfil the contract as a result of war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and all similar events outside our control. In these circumstances we shall not be liable for compensation where we are forced to cancel, delay, curtail or change guest reservation in any way or where our performance of the contract is affected or prevented. We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc. or any other loss arising from or pursuant to the travel arrangements, hotel reservation or booking. We accept responsibility for ensuring the rooms which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. There may be instances where alternative accommodation or services may need to be provided, in such instances we will ensure this is of a similar or superior standard.
Breakages and Damages
The guest will be responsible for any breakages, losses or damage caused by the guest or a member of the guest’s party during the guest stay in the accommodation. It is the client responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us including the materials of the nautical activities put (free) at the disposal of the customers.
The client is responsible for compliance with all relevant regulations applicable to the resort during the client holiday. If in the opinion of our Management the client behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, the client booking may be terminated and we shall not be responsible for any costs or claims that are incurred.
If any of these Booking Conditions are invalid or unenforceable then subject to law, all other provisions of these Booking Conditions shall be and continue to be valid 18/11/2018 Terms & Conditions – Rihiveli The Dream Island Resort, Maldives http://rihivelithedream.com/mentions-legales/ and enforceable.
When your booking is confirmed with us, a contract between Rihiveli The Dream and / or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Maldives.
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements. If a guest complaint cannot be resolved locally during the guest stay at the Resort, the guest must follow this up by writing a formal complaint letter to us within 21 days of guest return home incorporating all other relevant information. This is applicable if the guest lodged the complaint at the resort within the duration of the stay. It is a condition of this agreement that the client communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at Rihiveli The Dream. If still not resolved then follow this up with a written complaint. If guest fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter. Please mail your concerns to email@example.com.
EXCLUSION OF LIABILITY
Rihiveli The Dream does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. All recommendations, opinions expressed and prices displayed are provided for guidance only. Guest agree as the user that the use of, or reliance upon, any of the content of Rihiveli The Dream website, and in particular any content recommending Rihiveli The Dream or service, is done entirely at the client risk. Our website may contain links to websites operated by parties other than the Rihiveli The Dream. Those links are provided to the guest reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or client use of them. We have endeavored to portray and describe service as best we can and also to provide the most up to date information through our website and other communications with the guest to the best of our knowledge. We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), and any other 3rd party websites. Information provided by the client 18/11/2018 Terms & Conditions – Rihiveli The Dream Island Resort, Maldives http://rihivelithedream.com/mentions-legales/ All information provided by the guest should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information.
Guest communicate with us electronically whenever the guest visit our website or send emails to us. Guests hereby consent to receive communications from us electronically. Guest agree that all notices, disclosures, agreements and other communications that we provide to the guest electronically or by fax satisfy any legal requirements that communications be in writing. Rihiveli The Dream accepts no liability for any virus or any other type of electronic infection that may be transferred through the site. Under no circumstance will we be liable for any loss or damage caused by a user’s reliance on information obtained through this site.
The copyright and all other Intellectual Property rights in all of the material on this website are owned by Rihiveli The Dream Island Resort, unless otherwise specified. Copying of any part for commercial or business use without our written permission is strictly prohibited.
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Maldives.
The above terms and condition are valid from the 15 of May 2018.